We’re Partnering with Penguin Pick-Up!


shipllama illustration_penguin pickup

We know that waiting for your online purchases to arrive at your doorstep is just like waiting to open all your presents on Christmas morning. As life happens, we can’t all sit by our door 24/7 to wait for our package to come in. So what happens to your package when you’re not available to receive it?


At Shipllama, we are constantly working to improve our service offerings to make the lives of our customers as easy as possible. We want our customers to know their packages are always safe and secure even when they are not home to receive their shipment. We are happy to announce that we have partnered with Canadian company, Penguin Pick-Up to compliment our services to you!


Who is Penguin Pick-Up?

We’re glad you asked! Penguin Pick-Up gives you the option to pick up your online purchases from a convenient pick-up centre so you don’t have to worry about your packages when it’s delivered to your home when you’re away on vacation, at work, or running errands. You don’t even have to leave your car! Penguin Pick-Up offers a drive-up service that allows you to get your package without ever stepping foot inside the location.


So, how will this partnership work with Shipllama?

After choosing Shipllama’s e-Forwarding as a way to deliver your package, let us know the Penguin Pick-Up location that is closest to your home and Shipllama will have your package delivered there in the case you are unavailable during the time of delivery. If you prefer to select a Penguin Pick-Up location that isn’t closest to your home (maybe you’re traveling or the package is a gift for someone who lives elsewhere), you can select the Penguin Pick-Up location that works best for you and have your package delivered there. Penguin Pick-Up will auto-create your account in their system after you’ve selected this method of delivery through Shipllama. Once your package arrives at Penguin Pick-Up, both Shipllama and Penguin Pick-up will send you a notification to let you know so you can come and pick it up!


Where are the Penguin Pick-Up locations? Penguin Pick-Up currently has pick-up centres located in Toronto, Scarborough, Vaughan, and Oakville, with more locations opening in the very near future to accommodate those outside of the Greater Toronto Area! You can see the exact location addresses by creating an account and logging in to Penguin Pick-Up.


Can’t make it to the Penguin Pick-Up location on the day of arrival? No need to fret! Penguin Pick-Up will hold your items for up to seven days. After seven days, they will make alternate arrangements with you to accommodate your situation. They love customer service as much as we do, which is why they’re the perfect partner for us!


So let’s go over the steps one last time:


  1. Find something you can’t live without on any given US retailer’s website.
  2. Fill in our address at the time of check-out (don’t forget you can get a free quote, here).
  3. Let us know that the package is arriving and fill out the details of the item.
  4. Select your preferred Penguin Pick-Up location from the drop down list.
  5. We will send you a confirmation of the total cost of shipping, including duties and taxes.
  6. Receive your approval of the shipping costs
  7. Shipllama ships your package out.
  8. You will receive notification from Shipllama and Penguin Pick-Up when Penguin Pick-Up has received your package.
  9. You pick it up from the selected location.


Voila! It’s as easy as that!


Have any questions about our new partnership with Penguin Pick-Up? Just ask! Leave us a comment or chat with us on our website! Happy shopping!

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